Internal Wikis Go Mainstream by 2010
Ferris Research, one of the first to cover enterprise wikis (Jeff Ubois wrote about them four years ago), has a new report that internal wikis will go mainstream by 2010. Essentially, by then the knowledge base use case will be common and wikis will be the natural vehicle.These "wikipedias-inside" will be used throughout the organization to document internal language, like commonly used code words or acronyms. They will also be used by smaller teams, such as: HR or finance, documenting corporate policies/procedures Sales and marketing, tracking competitive intelligence, market research, RFI/RFP responses, or information about key partners/suppliers/vendors Support staff accessing a knowledge base to diagnose and solve cu...
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